Effective Date: 06th March, 2023

At Tranquil Tours Sri Lanka (trlstour.com), we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using our website, you consent to the terms outlined in this Privacy Policy.

  1. Information We Collect:
    • Personal Information: We may collect personal information such as your name, email address, phone number, billing address, and payment details when you make a booking or interact with our website.
    • Usage Information: We automatically collect certain information about your interactions with our website, including your IP address, browser type, device information, and pages visited.
    • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your preferences and usage patterns. You can manage your cookie preferences through your browser settings.
  2. Use of Information:
    • Provide Services: We use your personal information to process and fulfill your bookings, communicate with you regarding your reservations, and provide customer support.
    • Improve User Experience: We analyze usage information to understand how our website is accessed and used, allowing us to enhance and personalize your experience.
    • Marketing Communications: With your consent, we may send you promotional offers, newsletters, and other marketing communications. You can opt-out of receiving these communications at any time.
    • Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or enforce our terms of service.
  3. Data Sharing and Disclosure:
    • Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, customer support providers).
    • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests from public authorities.
    • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  4. Data Security:
    • We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
    • Despite our efforts, please note that no data transmission or storage method can guarantee 100% security. You are responsible for maintaining the confidentiality of any account credentials and for any actions taken under your account.
  5. Your Privacy Choices:
    • You have the right to access, update, and correct your personal information. You can do this by logging into your account or contacting our customer support.
    • You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
    • You may disable cookies through your browser settings, but please note that certain features of our website may not function properly as a result.
  6. Children’s Privacy:
    • Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to request deletion.
  7. Changes to this Privacy Policy:
    • We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised version will indicate the “Effective Date.”
  8. Contact Us:
    • If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer at info@trsltour.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Tranquil Sri Lanka Tours